Important: Required Software Update for PayPal Here Card Reader 07/09/2019 02:00AM UTC - 07/10/2019 12:00AM UTC

3rd Party Payments - PayPal

Maintenance details

Important: Required Software Update for PayPal Here Card Reader

We have received the following communication from PayPal regarding an update for Here Card Reader. Please note that it is your firm's responsibility to inform all drivers of this update so please take time to read the below. 

At PayPal we strive to always provide you with seamless and secure methods to accept payments for your business. As part of this, we periodically need to make updates to our software.
We would like to inform you that on Tuesday, 9th July 2019 we will be pushing a required software update for the PayPal Here Card Reader*.

Why is this update required?
With the rapid growth of contactless payments in the UK, we’re updating our card reader software to deliver even more reliable payment experiences for your customers.
 
When do I have to make the update?
The update will be pushed on Tuesday, 9th July, 2019 starting at 02:00 AM BST. We highly recommend that you make this update prior to opening for business and conducting sales to ensure that you don’t experience an interruption in the ability to accept payments.
 
What do I need to do?
Before using PayPal Here to accept payments on Tuesday, July 9th, please follow these simple steps:
  1. Log out from app you use to take payments and re-log in again; action this step even if you are already logged in.
  2. Make sure that your mobile device or tablet are paired with your PayPal Here Card Reader.
  3. Follow the prompts that will guide you through the software update.
The process can take up to 10 minutes** and we recommend you use a Wi-Fi connection for a faster upgrade.
 
Before you begin the update, please ensure that your mobile device or tablet and card reader are charged and connected to a power source. While the update is in progress, do not minimise the app or perform any other touch-screen actions on your mobile device or tablet. After the update has completed you will be all set and can resume taking transactions.
If you have questions or concerns, our Customer Support team is ready to help. Please visit the following webpage: http://info.autocab.com/e/232422/uk-smarthelp-contact-us/fqlr2/226439531?h=3NvOPR1BRrQlc3sdKxMDjbSaXlFDVo94erzSx7hSWpU and click on the “Call Us” button.

Thanks,

The PayPal Here Team