Major Incident #85941 BT Planned Maintenace resolved, 10/29/2019 09:15AM UTC 3rd Party Network Services

Notification history

10/29/2019 09:15AM UTC
This issue has now been resolved, any issues going further please call in and speak to the support team.
10/29/2019 01:56AM UTC
We have identified a Major Incident and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

BT are carrying out some planned maintenance which will occur any time between 00:00 and 06:00 on 29/10/19

This maintenance has resulted in customers losing connection to their cloud services or in the case of Physical systems, loss of comms to the drivers and loss of calls as well for SIP based systems.

If you are also experiencing this issue, we recommend dropping us an e-mail to quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management