Major Incident Performance Issue #80122 resolved, 10/01/2019 04:14PM UTC 3rd Party Payments - Judopay 3rd Party Payments - PayPal 3rd Party Payments - Sage Pay 3rd Party - Microsoft 3rd Party Services - Google API Services Application Broadband Provider Cloud Servers (Azure) GPRS Scheduled Maintenance Text Back

Notification history

10/01/2019 04:14PM UTC

We have been experiencing some intermittent issues over the past few days regarding our infrastructure on Microsoft Azure. We have been informed by Microsoft that this was resolved this morning and the issue was caused by a faulty node within one of the Data Centres.

Should you have any further performance issues then please do not hesitate to contact us quoting this reference number.

In addition we are in the process of developing an alternative solution that will give the reliability, performance, and security that customers demand. 

Kind Regards

Major Incident Management Team

09/30/2019 01:07PM UTC
We have identified an intermittent performance issue on our Microsoft Azure Infrastructure and we are actively working to gather accurate information. We have escalated the issue to Microsoft and as a result our phone lines are expected to be busier than usual.

If you are also experiencing this issue, we recommend dropping us an e-mail to quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management