Major Incident MySQL database connection resolved, 08/06/2019 08:45AM UTC 3rd Party Payments - Judopay 3rd Party Payments - PayPal 3rd Party Payments - Sage Pay 3rd Party - Microsoft 3rd Party Services - Google API Services Application Broadband Provider Cloud Servers (Azure) GPRS Scheduled Maintenance Text Back

Notification history

08/06/2019 08:45AM UTC
This issue is now resolved. We had confirmation from Azure that there was an outage between 08/05/2019 19:20:00 UTC and 08/05/2019 19:46:59 UTC that causing connectivity issues.
08/05/2019 08:07PM UTC
The issue identified regarding connection to MySQL has been rectified. We are continuing to monitor the systems to ensure service is maintained and to determine the root cause of the issue.
Once again please accept our apologies for the disruption in service.

08/05/2019 07:58PM UTC
We have identified a Major Incident and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

If you are also experiencing this issue, we recommend dropping us an e-mail to and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management