Major Incident #76384 Textback resolved, 08/05/2019 10:45AM UTC Text Back

Notification history

08/05/2019 10:45AM UTC
We now believe that this issue is full resolved, if you continue to experience issues then please do not hesitate to contact support on 0161 491 7777
08/05/2019 09:40AM UTC
The issue with text back should now be resolved. If you continue to experience issues then please follow the below workflow.

  • Restart devices
  • Make sure connected to Wi-Fi
  • Open the app once restarted
  • Check 2 circles – are they Green.
  • See if messages are being sent

We will continue to monitor
08/05/2019 05:18AM UTC
We have identified a Incident with the text back service and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

If you are also experiencing this issue, we recommend dropping us an e-mail to quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management