SOLVED: Major Incident #66776 - BT Loss of Broadband and Telephony Services resolved, 05/03/2019 08:05AM UTC 3rd Party Network Services


Notification history

05/03/2019 08:05AM UTC
We have been monitoring the BT outage. BT have now restored services in the majority of effected areas.

All our customers have now had services fully restored and are no longer having any issues.

If your are still experiencing this issue, we recommend dropping us an e-mail to
service.desk@autocab.com quoting this reference number.

We apologise for any inconvenience this issue may have caused you.

Kind Regards,

Major Incident Management
05/02/2019 09:54AM UTC
We have identified a Major Incident as a result our phone lines are expected to be busier than usual.

This is an issue currently affecting some of our customers who are experiencing a loss of Telephony and Broadband Services.

This is a third party issue with BT please see the link below for up to date details:

https://btbusiness.custhelp.com/app/service_status

If your are also experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number and checking back on our service status page and or the link above, for any updates or change in status.

We apologise for any inconvenience and we are continuing to work with BT on the problem as a priority.

Kind Regards,

Major Incident Management