SOLVED - Major Incident - Driver Companion PayPal issue (Android ONLY) resolved, 10/15/2018 07:53AM UTC 3rd Party Payments - PayPal


Notification history

10/15/2018 07:53AM UTC
Our engineers have now solved the Incident #45405. Which impacted the PayPal Here SDK this stopped number of Android phones from being able to take card payments through the PayPal here devices. 

A new release of the Driver Companion app was made available via Google play store on Friday night.

We monitored services over the weekend and 1000+ drivers have taken the update without any issues or concerns.

If your are still experiencing this issue, we recommend you call the Service Desk.

We apologise for any inconvenience this issue may have caused you.

Kind Regards

Major Incident Management
10/12/2018 04:49PM UTC
We have rectified an issue with the PayPal Here SDK which stopped a number of Android phones from being able to take card payments through the PayPal here devices. 

This issue is now rectified in the latest release of the Driver Companion which has been submitted to the Google play store and should be available to download in the next 24 hours.

If your experience any issues once you have installed the latest Driver Companion release, we recommend calling the Service Desk.

We apologise for any inconvenience this issue may have caused you.

Kind Regards

Major Incident Management