SOLVED: Major Incident #44745 - Passenger App Slow Performance resolved, 10/09/2018 07:36AM UTC 3rd Party Payments - Judopay 3rd Party Payments - PayPal API Google Maps Network Services Re-seller Connectivity

Notification history

10/09/2018 07:36AM UTC
Our engineers have now solved the Incident #44745.

If your are still experiencing this issue, please call the Service Desk quoting this reference number.

We apologise for any inconvenience this issue may have caused you.

Kind Regards

Major Incident Management
10/08/2018 02:54PM UTC
We have identified a Major Incident currently impacting customers Passenger App's our Engineers are investigating and have advised that this is due to high database utilisation. 

Space has now been made available however due to the large amount of data backlog which needs to be processed it is still running slower than usual. Our Engineers are continuing to investigate this issue. As a result our phone lines are expected to be busier than usual.

If your are also experiencing this issue, we recommend calling the Service desk quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management