SOLVED Major Incident Zendesk Unavailable resolved, 09/26/2018 09:20AM UTC Support Portal (support.autocab.com)


Notification history

09/26/2018 09:20AM UTC
Zendesk support have now solved the Major Incident, they will continue to monitor the service availability and will be following up with AWS (Amazon Web Services) regarding the reason for the outage.

If your are still experiencing this issue, we recommend calling the Service Desk.

We apologise for any inconvenience this issue may have caused you.

Kind Regards

Major Incident Management
09/26/2018 07:37AM UTC
We have identified a Major Incident Zendesk is currently unavailable, we are actively working to gather accurate information. Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

If your are also experiencing this issue, we recommend calling the Service Desk and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management