Update: Major Incident #40478 - Passenger App - Unable to Take Card Payments resolved, 08/28/2018 12:30PM UTC 3rd Party Payments - Judopay


Notification history

08/28/2018 12:30PM UTC
Our engineers have now solved the Incident #40478.

If your are still experiencing this issue, we recommend dropping us an e-mail to
service.desk@autocab.com quoting this reference number.

We apologise for any inconvenience this issue may have caused you.

Kind Regards

Major Incident Management
08/28/2018 10:32AM UTC
We are continuing to investigate this Incident #40478 and our engineers are actively working on the problem and as a result our phone lines will continue to be busier than usual.

We have identified a fault and have a potential resolution which is being tested. Once confirmed we will be pushing this change out to all customers.

If your are also experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any incovenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management
08/28/2018 10:22AM UTC
We have identified a Major Incident and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

If your are also experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any incovenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management