o2 & EE Sims - Localised degradation of Service (North West) resolved, 08/08/2018 08:24AM UTC 3rd Party Network Services

Notification history

08/08/2018 08:24AM UTC
services are now back on and no further outages reported.
08/08/2018 06:57AM UTC
We are aware that a small number of customers have reported SIM operator issues with O2 and EE Sims. Errors being reported are DPD Errors, currently no information on the O2/EE websites and the impact is limited.

This issue is with the 3rd party and they have been notified.

We will continue to track this issue but are not actively working to resolve as the issue lies with the downstream service provider.

Incident Management Team