Major Incident #36930 Passenger Apps - Unable to take card payments resolved, 07/24/2018 10:27AM UTC 3rd Party Payments - Judopay

Notification history

07/24/2018 10:27AM UTC
We have been investigating the Incident #36930 and our engineers have identified a system configuration anomaly, which has now been corrected.

Customers will now be able to make card payments via the Passenger App without any further issues.

Our engineers are working on establishing the root cause. Once this has identified a full Major Problem Report will be made available.

The system status will be set to a period of monitoring so that we can continue to assess the systems stability.

We now believe services are fully restored in the event that you are still experiencing this issue, please contact our Service Desk quoting this reference number.

There will be no further communication on this incident.

We apologise for any inconvenience this may have caused.

Kind Regards

Major Incident Management
07/24/2018 09:54AM UTC
We have identified a Major Incident and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

If your are also experiencing this issue, we recommend dropping us an e-mail to quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any incovenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management