SOLVED: Major Incident #36917 - Ghost - Archive database unavailable resolved, 07/24/2018 11:27AM UTC Application


Notification history

07/24/2018 11:27AM UTC
Our engineers have now solved the Incident #36917.

The issue was caused by a third party hardware fault (WooServers), which they have now resolved.

Once the root cause has been identified a full Major Problem Report will be made available.

If your are still experiencing this issue, we recommend that you contact the Service Desk quoting this reference number.

We apologise for any inconvenience this issue may have caused you.

Kind Regards

Major Incident Management
07/24/2018 09:37AM UTC
We have identified a Major Incident and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

If your are also experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management