SOLVED Major Incident #32591 - Unable to take PayPal Payments resolved, 06/28/2018 04:52PM UTC 3rd Party Payments - PayPal


Notification history

06/28/2018 04:52PM UTC
PayPal and our engineers have now solved the Incident #32591.

We have received confirmation from our customers that they can now take PayPal payments and the issue is fully resolved.

If your are still experiencing this issue, we recommend dropping us an e-mail to
service.desk@autocab.com quoting this reference number.

This issue was caused by a change made by PayPal, we apologise for any inconvenience this issue may have caused you.

Kind Regards

Major Incident Management
06/28/2018 09:00AM UTC
We have been investigating a problem that some of our customers have been experiencing with PayPal devices.

Today we have had a significant increase in the number of reported incidents.

R&D have investigated and have been advised by PayPal that they have made a significant change to their Transport Layer Security (TLS).

Currently all Our Customers will be unable to take PayPal Payments.

We are liaising with PayPal to ensure this is fixed as quickly as possible.

If your are also experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any incovenience and we are continuing to work on the problem as a priority.

Kind Regards,

Major Incident Management