Update 2 - Major Incident # 33290 Server 1 Connection Failures resolved, 06/20/2018 08:39AM UTC Cloud Servers (Azure)


Notification history

06/20/2018 08:39AM UTC

06/19/2018 09:17PM UTC
All affected customers have now been moved to Server 2 which has restored service. As a result the impact has been reduced. We continue to monitor and track the status of the Incident being investigated by Microsoft.

Their latest update is below:-

Service availability issue in North Europe - Applying Mitigation and Recovery in Progress

Starting at approximately 17:44 UTC on 19 Jun 2018 a subset of customers using Virtual Machines, Storage, SQL Database, Key Vault, App Service, Site Recovery, Automation, Service Bus, Event Hubs, Data Factory, Backup, API management, Log Analytics, Application Insight, Azure Batch Azure Search, Redis Cache, Media Services, IoT Hub, Stream Analytics, Power BI, Azure Monitor, Azure Cosmo DB or Logic Apps in North Europe may experience connection failures when trying to access resources hosted in the region. Engineers have identified the root cause, and actively working to mitigate the issue. Our telemetry has shown improvement, and next update will be provided in 60 minutes or as events warrant. 

No further updates will be provided overnight although you may still track Microsoft's progress here:-

https://azure.microsoft.com/en-gb/status/

We apologise for the disruption to service.

Kind Regards
Major Incident Management


06/19/2018 07:17PM UTC
We are continuing to investigate this Incident #33290 and our engineers are actively working on the problem and as a result our phone lines will continue to be busier than usual.

As part of our investigation we have identified that this appears to be a fault with Microsoft.

Microsoft's Azure status page is reporting the information below:-

Service availability issue in North Europe:-

https://azure.microsoft.com/en-gb/status/

Microsoft
Starting at approximately 17:44 UTC on 19 Jun 2018 a subset of customers using Virtual Machines, Storage, Key Vault, App Service, Site Recovery, Automation, Service Bus, Event Hubs, Data Factory, Backup, Log Analytics, Azure Search, or Logic Apps in North Europe may experience connection failures when trying to access resources hosted in the region. Engineers are aware of this issue and are actively investigating. The next update will be provided in 60 minutes or as events warrant. 

If your are also experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any incovenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management
06/19/2018 06:18PM UTC
We have identified a Major Incident and we are actively working to gather accurate information. Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual.

This incident is impacting only small subset of our customers and connecting to Server 2 does appear to restore service.

If your are also experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any incovenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management