Major Incident #50582 Phantom Telephony Down - Multiple Customers identified, 28 Nov 2018 8:53am UTC 3rd Party Telephony Providers


Notification history

28 Nov 2018 8:53am UTC
BT have been working continuously throughout the night on solving their telephone and broadband service outage.

A number of previously impacted areas have now had their telephone and/or Broadband services fully restored, however, some areas still remain affected across the UK.

The following link has been previously provided, please view the link which shows the remaining impacted areas.

https://btbusiness.custhelp.com/app/service_status/view/Broadband/

If your area is not listed we advise you to contact BT to raise a ticket.

If your are also experiencing this issue, please call the Service Desk quoting this reference number and checking the above BT Link.

We apologise for any inconvenience.

Kind Regards

Major Incident Management
27 Nov 2018 5:07pm UTC
We are continuing to investigate this Incident #50582 which is impacting multiple customers Phantom Telephony Systems.

Some customers are experiencing a loss of incoming and outgoing calls.

BT have confirmed they have an issue which is impacting their customers telephone and/or broadband services.

This is impacting a number of areas, please view the link below which shows all confirmed impacted areas so far.

https://btbusiness.custhelp.com/app/service_status/view/Broadband/

If your area is not listed we advise you to contact BT to raise a ticket.

If your are experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number.

We apologise for any inconvenience and are liaising with BT to solve the issue as quickly as possible.

Kind Regards,

Major Incident Management
27 Nov 2018 4:06pm UTC
We have identified a Major Incident impacting some of our customers, Phantom Telephony Systems and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual

This issue seems to be related to a BT Outage which we are investigating further.

Some customers are experiencing loss of incoming and outgoing calls.

If your are also experiencing this issue, we recommend you calling the Service Desk quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management