Please find the current status of Autocab services. If status shows as Red this will indicate a Major Incident we are aware of.

Services

24 up
1 issue
0 down
Groups Services status
Group Ghost Services.
Cloud Servers (Azure) status is up.
3rd Party - Microsoft status is up.
Application status is up.
3rd Party Services - Google status is up.
API Services status is up.
Scheduled Maintenance status is up.
GPRS status is up.
Broadband Provider status is up.
Group Phantom Services.
Asterix - Operating System status is up.
3rd Party Telephony Providers status is degraded-performance with ongoing incident.
Wallboards status is up.
Scheduled Maintenance status is up.
Updates/Releases status is up.
API status is up.
Group Passenger App.
Google Maps status is up.
Network Services status is up.
API status is up.
Re-seller Connectivity status is up.
3rd Party Payments - PayPal status is up.
3rd Party Payments - Judopay status is up.
Group Generic Services.
Service Desk - Availability status is up.
Support Portal (support.autocab.com) status is up.
Out of Hours Emergency Support status is up.
Autocab Inbound/Outbound Telephones status is up.
3rd Party Network Services status is up.

Notifications

Group Phantom Services. 3rd Party Telephony Providers status is degraded-performance with ongoing incident.
Major Incident #50582 Phantom Telephony Down - Multiple Customers - identified, 28 Nov 2018 8:53am UTC

BT have been working continuously throughout the night on solving their telephone and broadband service outage.

A number of previously impacted areas have now had their telephone and/or Broadband services fully restored, however, some areas still remain affected across the UK.

The following link has been previously provided, please view the link which shows the remaining impacted areas.

https://btbusiness.custhelp.com/app/service_status/view/Broadband/

If your area is not listed we advise you to contact BT to raise a ticket.

If your are also experiencing this issue, please call the Service Desk quoting this reference number and checking the above BT Link.

We apologise for any inconvenience.

Kind Regards

Major Incident Management

identified, 27 Nov 2018 5:07pm UTC

We are continuing to investigate this Incident #50582 which is impacting multiple customers Phantom Telephony Systems.

Some customers are experiencing a loss of incoming and outgoing calls.

BT have confirmed they have an issue which is impacting their customers telephone and/or broadband services.

This is impacting a number of areas, please view the link below which shows all confirmed impacted areas so far.

https://btbusiness.custhelp.com/app/service_status/view/Broadband/

If your area is not listed we advise you to contact BT to raise a ticket.

If your are experiencing this issue, we recommend dropping us an e-mail to service.desk@autocab.com quoting this reference number.

We apologise for any inconvenience and are liaising with BT to solve the issue as quickly as possible.

Kind Regards,

Major Incident Management

investigating, 27 Nov 2018 4:06pm UTC

We have identified a Major Incident impacting some of our customers, Phantom Telephony Systems and we are actively working to gather accurate information Our engineers are aware of the issue and as a result our phone lines are expected to be busier than usual

This issue seems to be related to a BT Outage which we are investigating further.

Some customers are experiencing loss of incoming and outgoing calls.

If your are also experiencing this issue, we recommend you calling the Service Desk quoting this reference number and checking back on our service status page for any updates or change in status.

We apologise for any inconvenience and we are continuing to work on the problem as a priority.

Kind Regards

Major Incident Management

Services history

Cloud Servers (Azure)

Cloud Servers (Azure) status on 13 Dec 2018 was up.
Cloud Servers (Azure) status on 12 Dec 2018 was up.
Cloud Servers (Azure) status on 11 Dec 2018 was up.
Cloud Servers (Azure) status on 10 Dec 2018 was up.
Cloud Servers (Azure) status on 09 Dec 2018 was up.
Cloud Servers (Azure) status on 08 Dec 2018 was up.
Cloud Servers (Azure) status on 07 Dec 2018 was up.

3rd Party - Microsoft

3rd Party - Microsoft status on 13 Dec 2018 was up.
3rd Party - Microsoft status on 12 Dec 2018 was up.
3rd Party - Microsoft status on 11 Dec 2018 was up.
3rd Party - Microsoft status on 10 Dec 2018 was up.
3rd Party - Microsoft status on 09 Dec 2018 was up.
3rd Party - Microsoft status on 08 Dec 2018 was up.
3rd Party - Microsoft status on 07 Dec 2018 was up.

Application

Application status on 13 Dec 2018 was up.
Application status on 12 Dec 2018 was up.
Application status on 11 Dec 2018 was up.
Application status on 10 Dec 2018 was up.
Application status on 09 Dec 2018 was up.
Application status on 08 Dec 2018 was up.
Application status on 07 Dec 2018 was up.

3rd Party Services - Google

3rd Party Services - Google status on 13 Dec 2018 was up.
3rd Party Services - Google status on 12 Dec 2018 was up.
3rd Party Services - Google status on 11 Dec 2018 was up.
3rd Party Services - Google status on 10 Dec 2018 was up.
3rd Party Services - Google status on 09 Dec 2018 was up.
3rd Party Services - Google status on 08 Dec 2018 was up.
3rd Party Services - Google status on 07 Dec 2018 was up.

API Services

API Services status on 13 Dec 2018 was up.
API Services status on 12 Dec 2018 was up.
API Services status on 11 Dec 2018 was up.
API Services status on 10 Dec 2018 was up.
API Services status on 09 Dec 2018 was up.
API Services status on 08 Dec 2018 was up.
API Services status on 07 Dec 2018 was up.

Scheduled Maintenance

Scheduled Maintenance status on 13 Dec 2018 was up.
Scheduled Maintenance status on 12 Dec 2018 was up.
Scheduled Maintenance status on 11 Dec 2018 was up.
Scheduled Maintenance status on 10 Dec 2018 was up.
Scheduled Maintenance status on 09 Dec 2018 was up.
Scheduled Maintenance status on 08 Dec 2018 was up.
Scheduled Maintenance status on 07 Dec 2018 was up.

GPRS

GPRS status on 13 Dec 2018 was up.
GPRS status on 12 Dec 2018 was up.
GPRS status on 11 Dec 2018 was up.
GPRS status on 10 Dec 2018 was up.
GPRS status on 09 Dec 2018 was up.
GPRS status on 08 Dec 2018 was up.
GPRS status on 07 Dec 2018 was up.

Broadband Provider

Broadband Provider status on 13 Dec 2018 was up.
Broadband Provider status on 12 Dec 2018 was up.
Broadband Provider status on 11 Dec 2018 was up.
Broadband Provider status on 10 Dec 2018 was up.
Broadband Provider status on 09 Dec 2018 was up.
Broadband Provider status on 08 Dec 2018 was up.
Broadband Provider status on 07 Dec 2018 was up.

Asterix - Operating System

Asterix - Operating System status on 13 Dec 2018 was up.
Asterix - Operating System status on 12 Dec 2018 was up.
Asterix - Operating System status on 11 Dec 2018 was up.
Asterix - Operating System status on 10 Dec 2018 was up.
Asterix - Operating System status on 09 Dec 2018 was up.
Asterix - Operating System status on 08 Dec 2018 was up.
Asterix - Operating System status on 07 Dec 2018 was up.

3rd Party Telephony Providers

3rd Party Telephony Providers status on 13 Dec 2018 was degraded-performance and had incident.
3rd Party Telephony Providers status on 12 Dec 2018 was degraded-performance and had incident.
3rd Party Telephony Providers status on 11 Dec 2018 was degraded-performance and had incident.
3rd Party Telephony Providers status on 10 Dec 2018 was degraded-performance and had incident.
3rd Party Telephony Providers status on 09 Dec 2018 was degraded-performance and had incident.
3rd Party Telephony Providers status on 08 Dec 2018 was degraded-performance and had incident.
3rd Party Telephony Providers status on 07 Dec 2018 was degraded-performance and had incident.

Wallboards

Wallboards status on 13 Dec 2018 was up.
Wallboards status on 12 Dec 2018 was up.
Wallboards status on 11 Dec 2018 was up.
Wallboards status on 10 Dec 2018 was up.
Wallboards status on 09 Dec 2018 was up.
Wallboards status on 08 Dec 2018 was up.
Wallboards status on 07 Dec 2018 was up.

Scheduled Maintenance

Scheduled Maintenance status on 13 Dec 2018 was up.
Scheduled Maintenance status on 12 Dec 2018 was up.
Scheduled Maintenance status on 11 Dec 2018 was up.
Scheduled Maintenance status on 10 Dec 2018 was up.
Scheduled Maintenance status on 09 Dec 2018 was up.
Scheduled Maintenance status on 08 Dec 2018 was up.
Scheduled Maintenance status on 07 Dec 2018 was up.

Updates/Releases

Updates/Releases status on 13 Dec 2018 was up.
Updates/Releases status on 12 Dec 2018 was up.
Updates/Releases status on 11 Dec 2018 was up.
Updates/Releases status on 10 Dec 2018 was up.
Updates/Releases status on 09 Dec 2018 was up.
Updates/Releases status on 08 Dec 2018 was up.
Updates/Releases status on 07 Dec 2018 was up.

API

API status on 13 Dec 2018 was up.
API status on 12 Dec 2018 was up.
API status on 11 Dec 2018 was up.
API status on 10 Dec 2018 was up.
API status on 09 Dec 2018 was up.
API status on 08 Dec 2018 was up.
API status on 07 Dec 2018 was up.

Google Maps

Google Maps status on 13 Dec 2018 was up.
Google Maps status on 12 Dec 2018 was up.
Google Maps status on 11 Dec 2018 was up.
Google Maps status on 10 Dec 2018 was up.
Google Maps status on 09 Dec 2018 was up.
Google Maps status on 08 Dec 2018 was up.
Google Maps status on 07 Dec 2018 was up.

Network Services

Network Services status on 13 Dec 2018 was up.
Network Services status on 12 Dec 2018 was up.
Network Services status on 11 Dec 2018 was up.
Network Services status on 10 Dec 2018 was up.
Network Services status on 09 Dec 2018 was up.
Network Services status on 08 Dec 2018 was up.
Network Services status on 07 Dec 2018 was up.

API

API status on 13 Dec 2018 was up.
API status on 12 Dec 2018 was up.
API status on 11 Dec 2018 was up.
API status on 10 Dec 2018 was up.
API status on 09 Dec 2018 was up.
API status on 08 Dec 2018 was up.
API status on 07 Dec 2018 was up.

Re-seller Connectivity

Re-seller Connectivity status on 13 Dec 2018 was up.
Re-seller Connectivity status on 12 Dec 2018 was up.
Re-seller Connectivity status on 11 Dec 2018 was up.
Re-seller Connectivity status on 10 Dec 2018 was up.
Re-seller Connectivity status on 09 Dec 2018 was up.
Re-seller Connectivity status on 08 Dec 2018 was up.
Re-seller Connectivity status on 07 Dec 2018 was up.

3rd Party Payments - PayPal

3rd Party Payments - PayPal status on 13 Dec 2018 was up.
3rd Party Payments - PayPal status on 12 Dec 2018 was up.
3rd Party Payments - PayPal status on 11 Dec 2018 was up.
3rd Party Payments - PayPal status on 10 Dec 2018 was up.
3rd Party Payments - PayPal status on 09 Dec 2018 was up.
3rd Party Payments - PayPal status on 08 Dec 2018 was up.
3rd Party Payments - PayPal status on 07 Dec 2018 was up.

3rd Party Payments - Judopay

3rd Party Payments - Judopay status on 13 Dec 2018 was up.
3rd Party Payments - Judopay status on 12 Dec 2018 was up.
3rd Party Payments - Judopay status on 11 Dec 2018 was up.
3rd Party Payments - Judopay status on 10 Dec 2018 was up.
3rd Party Payments - Judopay status on 09 Dec 2018 was up.
3rd Party Payments - Judopay status on 08 Dec 2018 was up.
3rd Party Payments - Judopay status on 07 Dec 2018 was up.

Service Desk - Availability

Service Desk - Availability status on 30 Nov 2018 was up.
Service Desk - Availability status on 29 Nov 2018 was up.
Service Desk - Availability status on 28 Nov 2018 was up.
Service Desk - Availability status on 27 Nov 2018 was up.
Service Desk - Availability status on 26 Nov 2018 was up.
Service Desk - Availability status on 25 Nov 2018 was up.
Service Desk - Availability status on 24 Nov 2018 was up.

Support Portal (support.autocab.com)

Support Portal (support.autocab.com) status on 30 Nov 2018 was up.
Support Portal (support.autocab.com) status on 29 Nov 2018 was up.
Support Portal (support.autocab.com) status on 28 Nov 2018 was up.
Support Portal (support.autocab.com) status on 27 Nov 2018 was up.
Support Portal (support.autocab.com) status on 26 Nov 2018 was up.
Support Portal (support.autocab.com) status on 25 Nov 2018 was up.
Support Portal (support.autocab.com) status on 24 Nov 2018 was up.

Out of Hours Emergency Support

Out of Hours Emergency Support status on 30 Nov 2018 was up.
Out of Hours Emergency Support status on 29 Nov 2018 was up.
Out of Hours Emergency Support status on 28 Nov 2018 was up.
Out of Hours Emergency Support status on 27 Nov 2018 was up.
Out of Hours Emergency Support status on 26 Nov 2018 was up.
Out of Hours Emergency Support status on 25 Nov 2018 was up.
Out of Hours Emergency Support status on 24 Nov 2018 was up.

Autocab Inbound/Outbound Telephones

Autocab Inbound/Outbound Telephones status on 30 Nov 2018 was up.
Autocab Inbound/Outbound Telephones status on 29 Nov 2018 was up.
Autocab Inbound/Outbound Telephones status on 28 Nov 2018 was up.
Autocab Inbound/Outbound Telephones status on 27 Nov 2018 was up.
Autocab Inbound/Outbound Telephones status on 26 Nov 2018 was up.
Autocab Inbound/Outbound Telephones status on 25 Nov 2018 was up.
Autocab Inbound/Outbound Telephones status on 24 Nov 2018 was up.

3rd Party Network Services

3rd Party Network Services status on 30 Nov 2018 was up.
3rd Party Network Services status on 29 Nov 2018 was up.
3rd Party Network Services status on 28 Nov 2018 was up.
3rd Party Network Services status on 27 Nov 2018 was up.
3rd Party Network Services status on 26 Nov 2018 was up.
3rd Party Network Services status on 25 Nov 2018 was up.
3rd Party Network Services status on 24 Nov 2018 was up.

Uptime

avg uptime